The Willows
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds33
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-08-14
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe the staff as thoughtful and deeply committed to both residents and their colleagues. The caring approach seems to run through the team, with families noticing how staff really invest themselves in the wellbeing of those they care for.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2019-08-14
Is this home safe?
Is the care effective?
The Willows was rated Good for effectiveness at its February 2022 inspection. The home is registered to provide dementia care and personal care for adults over 65. The published inspection text does not describe specific details about care planning, dementia training content, GP access arrangements, or food and nutrition practices. A named registered manager is in post. The improvement from a previous Requires Improvement rating suggests that earlier gaps in effectiveness were addressed.Is this home caring?
The Willows was rated Good for caring at its February 2022 inspection. The published text does not include specific inspector observations of staff interactions, resident testimony about how they are treated, or descriptions of how dignity and privacy are maintained. The home holds a Caring rating of Good following a previous period of Requires Improvement. No concerns about dignity, respect, or kindness are recorded in the available findings.Is the home responsive?
The Willows was rated Good for responsiveness at its February 2022 inspection. The home is registered for dementia care and older adults across 33 beds. The published inspection text does not describe the activity programme, one-to-one engagement, end-of-life planning, or how the home responds to individual needs and preferences. No concerns about responsiveness are recorded. The improvement from Requires Improvement suggests that earlier gaps in this area were addressed.Is the home well-led?
The Willows was rated Good for well-led at its February 2022 inspection, having previously been rated Requires Improvement. Mrs Isabell Dawn Bowman is the named Registered Manager and Mr Tamby Seeneevassen is the Nominated Individual. The published inspection text does not describe the manager's visibility, staff culture, governance systems, or how the home handles complaints and incidents. The improvement across all five domains from the previous inspection suggests that leadership changes or improvements had a positive effect.
Source: CQC inspection report →
What the evidence base says
The Willows cares for people over 65, including those living with dementia. For families dealing with dementia, the home provides specialist support. The team understands the unique challenges dementia brings and works to create an environment where residents feel secure and valued. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Willows holds a Good rating across all five inspection domains, improved from a previous Requires Improvement, which is encouraging. However, the published inspection text contains very limited specific detail, so scores reflect a confirmed Good standard without the direct observations, quotes, or specific examples that would push them higher.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
People describe the staff as thoughtful and deeply committed to both residents and their colleagues. The caring approach seems to run through the team, with families noticing how staff really invest themselves in the wellbeing of those they care for.
What inspectors have recorded
The manager is known for being approachable and polite, making themselves available to families who need reassurance or have questions. This open-door approach helps families feel they have someone to turn to when they need support or guidance.
How it sits against good practice
Getting to know The Willows in person can help you understand if their approach feels right for your family.
Worth a visit
The Willows in Driffield was rated Good across all five inspection domains at its most recent inspection in February 2022, with findings reviewed and confirmed as unchanged in July 2023. Importantly, this represents an improvement from a previous Requires Improvement rating, which tells you the provider identified problems and addressed them rather than letting them persist. The home is registered for 33 residents, specialises in dementia care and older adults, and has a named registered manager in post. The honest limitation of this report is that the published inspection text contains very little specific detail: no direct observations of care interactions, no resident or family quotes, and no description of the environment, staffing numbers, food, or activities. A Good rating is genuinely reassuring, but it cannot tell you whether the warmth, pace, and individuality that matter most to families are present day to day. When you visit, watch how staff greet your parent in the corridor, ask the manager to show you last week's actual staffing rota including night shifts, and find out what a resident who cannot join group activities would have done on a typical Tuesday.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Willows measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Willows describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dedicated staff bring genuine care to this Driffield home
The Willows – Your Trusted residential home
When families are looking for care in Driffield, they often find The Willows has staff who genuinely care about the people they look after. Several families have shared how the team here shows real dedication to residents, with a manager who takes time to listen and connect with families during what can be such a difficult transition.
Who they care for
The Willows cares for people over 65, including those living with dementia.
For families dealing with dementia, the home provides specialist support. The team understands the unique challenges dementia brings and works to create an environment where residents feel secure and valued.
“Getting to know The Willows in person can help you understand if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Willows holds a Good rating across all five inspection domains, improved from a previous Requires Improvement, which is encouraging. However, the published inspection text contains very limited specific detail, so scores reflect a confirmed Good standard without the direct observations, quotes, or specific examples that would push them higher.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
People describe the staff as thoughtful and deeply committed to both residents and their colleagues. The caring approach seems to run through the team, with families noticing how staff really invest themselves in the wellbeing of those they care for.
What inspectors have recorded
The manager is known for being approachable and polite, making themselves available to families who need reassurance or have questions. This open-door approach helps families feel they have someone to turn to when they need support or guidance.
How it sits against good practice
Getting to know The Willows in person can help you understand if their approach feels right for your family.
Worth a visit
The Willows in Driffield was rated Good across all five inspection domains at its most recent inspection in February 2022, with findings reviewed and confirmed as unchanged in July 2023. Importantly, this represents an improvement from a previous Requires Improvement rating, which tells you the provider identified problems and addressed them rather than letting them persist. The home is registered for 33 residents, specialises in dementia care and older adults, and has a named registered manager in post. The honest limitation of this report is that the published inspection text contains very little specific detail: no direct observations of care interactions, no resident or family quotes, and no description of the environment, staffing numbers, food, or activities. A Good rating is genuinely reassuring, but it cannot tell you whether the warmth, pace, and individuality that matter most to families are present day to day. When you visit, watch how staff greet your parent in the corridor, ask the manager to show you last week's actual staffing rota including night shifts, and find out what a resident who cannot join group activities would have done on a typical Tuesday.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how The Willows measures up against the other homes you’re considering. Free account.
In Their Own Words
How The Willows describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Dedicated staff bring genuine care to this Driffield home
The Willows – Your Trusted residential home
When families are looking for care in Driffield, they often find The Willows has staff who genuinely care about the people they look after. Several families have shared how the team here shows real dedication to residents, with a manager who takes time to listen and connect with families during what can be such a difficult transition.
Who they care for
The Willows cares for people over 65, including those living with dementia.
For families dealing with dementia, the home provides specialist support. The team understands the unique challenges dementia brings and works to create an environment where residents feel secure and valued.
Management & ethos
The manager is known for being approachable and polite, making themselves available to families who need reassurance or have questions. This open-door approach helps families feel they have someone to turn to when they need support or guidance.
“Getting to know The Willows in person can help you understand if their approach feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
